What is a chargeback?
A chargeback is when funds are returned to a credit card owner after they report an incorrect or unwanted transaction on their card to the credit card company.
On Star Trading Post, the credit card company informs Star Trading Post of the chargeback and may also request more information, such as transaction information, proof of delivery, and proof of refund. Star Trading Post must respond to the credit card company with this requested information within a short timeframe.
Why would a chargeback be filed?
Fraud - This is when the credit card owner reports that they did not make or authorize a transaction. This may happen when a credit card number is used without permission.
Non-Delivery - This is when a buyer makes a purchase—and that purchase goes through—but the buyer never receives the item or items purchased.
Not as Described - In this case, a purchase is made, but the buyer receives an item(s) that is different than what was listed on Star Trading Post, or different from what the buyer thought they were purchasing.
Return - A credit card owner can request a chargeback if they’re not satisfied with the item(s) purchased and received. This could be for a variety of reasons, including damage.
Dissatisfied - A chargeback can be filed if the buyer is not satisfied with their purchase.
How does a chargeback get filed against me as a seller?
A credit card owner, who may or— in some cases—may not be the buyer, contacts their credit card company and requests a refund for the transaction. The reasoning for the refund could be one or many of the types listed above.
How will I know there's been a chargeback filed against me?
Star Trading Post receives reports of chargebacks from credit card companies and banks which issue credit cards and then investigates the dispute to see if it’s valid. If additional information is required from you to resolve the dispute, you will be contacted at the email address you used to open your Star Trading Post account.
If you are contacted, you’ll have five (5) days to respond. If you don’t respond in the given timeframe, it could result in a refund being issued on your behalf and the potential suspension of your account.
How does a chargeback get filed against me as a seller?
A credit card owner, who may or— in some cases—may not be the buyer, contacts their credit card company and requests a refund for the transaction. The reasoning for the refund could be one or many of the types listed above.
How will I know there's been a chargeback filed against me?
Star Trading Post receives reports of chargebacks from credit card companies and banks which issue credit cards and then investigates the dispute to see if it’s valid. If additional information is required from you to resolve the dispute, you will be contacted at the email address you used to open your Star Trading Post account.
If you are contacted, you’ll have five (5) days to respond. If you don’t respond in the given timeframe, it could result in a refund being issued on your behalf and the potential suspension of your account.