• Default Policy: This Refund and Return Policy applies only when a vendor does not have their own refund and return policy.
• Vendor-Specific Policies: Vendors may establish their own refund and return policies. If a vendor’s policy is clearly stated on the applicable product listing, or the listing includes a link to the vendor’s refund and return policy on their store page, the vendor policy in effect at the time of purchase overrides and replaces this default policy for that purchase.
• Eligible Items: Items eligible for returns or refunds include those that arrive damaged, defective, incorrect, or significantly different from the description provided by the seller.
• Ineligible Items: Custom-made and personalized items, digital downloads, jewelry for piercings, personal hygiene products, and perishable products are not eligible for returns or refunds unless they arrive damaged or defective. Items that are used, worn, washed, altered, or damaged may be ineligible for a refund or may qualify only for a partial refund at the vendor’s discretion.

• Return Request: Buyers must initiate a return or refund request through their Star Trading Post Account page.
• Request Window: Buyers must contact the seller within 14 days of receiving the item to request a return or refund. Items must be shipped back within 30 days of delivery.
• Seller Response: Sellers are required to respond to return or refund requests within 48 hours. If a seller fails to respond within 48 hours, or the buyer and seller are unable to resolve the request, the buyer may contact Star Trading Post support for assistance, and Star Trading Post may take appropriate action to resolve the dispute.

• Responsibility: The buyer is responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or significantly different from the description.
• Shipping Method: Returns must be shipped using the method provided or approved by the seller. If tracking information is provided, the buyer must retain it until the return is processed.
• Condition of Item: Returned items must be in their original condition and packaging. Items that are used, damaged, washed, altered, or missing parts for reasons not due to seller error may be denied a refund.
• Return Address: Approved returns must be sent to the return address provided by the seller. Returns sent to the Star Trading Post corporate office will not be processed, forwarded to the seller, or returned to the buyer, and will no longer be eligible for a refund.

• Processing Time: Refunds will be processed within 7 business days of the seller receiving the returned item. Refunds will be issued to the original payment method.
• Denied or Partial Refunds: In some cases, refunds may be denied or partial refunds may be issued for returned items that are not in their original condition, have been washed or altered, have tags removed, have visible signs of wear, or are missing parts.
• Restocking Fees: Vendors may charge a restocking fee only if the fee is clearly disclosed in the vendor’s return policy or on the applicable product listing before purchase.

• Notification: Buyers must notify the seller within 14 days if an item arrives damaged, defective, or incorrect and must provide photos documenting the issue.
• Seller Action: The seller may offer a replacement, repair, or full or partial refund for an item that is damaged, defective, incorrect, or significantly different from the description due to the seller’s error, packaging, or fulfillment. If a replacement is provided, the buyer may be required to return the damaged, defective, or incorrect item. If the seller requires the original item to be returned and the buyer fails to return it, the buyer will be charged for both the original item and the replacement item.

• Dispute Resolution: If a buyer and seller cannot resolve a return or refund issue, Star Trading Post support can be contacted to mediate the dispute. Both parties may be required to provide evidence to support their claims.
• Final Decision: Star Trading Post reserves the right to make the final decision in all dispute cases.

• Changes to Policy: Star Trading Post reserves the right to update this policy at any time. Any changes will apply to purchases made after the updated policy is posted on the website.
• Notification: Buyers and sellers will be notified of any significant changes to this policy via email or through their Star Trading Post accounts.

By shopping on Star Trading Post, you agree to this Refund and Return Policy. We appreciate your understanding and cooperation.

To initiate a return, please go to your Account page.