Refund and Returns Policy | Star Trading Post

Star Trading Post Refund and Return Policy

Effective Date: 7/4/24

Welcome to Star Trading Post! We aim to provide a delightful shopping experience for our customers and support our vendors in maintaining fair and transparent business practices. Our refund and return policy is inspired to protect both buyers and sellers on our platform. Please read the following policy carefully.

1. General Policy

Eligible Items: Items eligible for returns or refunds include those that arrive damaged, defective, or significantly different from the description provided by the seller.
Ineligible Items: Custom-made, personalized, digital downloads, and perishable items are generally not eligible for returns or refunds unless they arrive damaged or defective.
Request Window: Buyers must contact the seller within 14 days of receiving the item to request a return or refund. Items must be shipped back within 30 days of delivery.

2. Requesting a Return or Refund

Contact the Seller: Buyers should first contact the seller directly through the Star Trading Post messaging system to request a return or refund, providing a detailed description of the issue and any supporting photos.
Seller Response: Sellers are required to respond to return or refund requests within 48 hours. Failure to respond may result in intervention by Star Trading Post support.

3. Return Shipping

Responsibility: The buyer is responsible for return shipping costs unless the item arrived damaged, defective, or significantly different from the description.
Shipping Method: It is recommended to use a trackable shipping service for returns. The buyer should retain proof of shipping until the return is processed.

4. Refund Process

Condition of Item: Returned items must be in their original condition and packaging. Items that are used, damaged, or missing parts for reasons not due to seller error may not be eligible for a full refund.
Processing Time: Refunds will be processed within 5 business days of the seller receiving the returned item. Refunds will be issued to the original payment method.
Partial Refunds: In some cases, partial refunds may be issued for returned items that are not in their original condition or are missing parts.

5. Damaged or Defective Items

Notification: Buyers should notify the seller immediately if an item arrives damaged or defective, providing photos of the damage or defect.
Seller Action: The seller may offer a replacement, repair, or full refund for damaged or defective items. If a replacement is provided, the buyer may be required to return the damaged item.

6. Non-Returnable Items

Custom and Personalized Orders: Custom-made and personalized items are not eligible for returns or refunds unless they arrive damaged or defective.
Digital Downloads: Digital download items cannot be returned or refunded.

7. Star Trading Post Support

Dispute Resolution: If a buyer and seller cannot resolve a return or refund issue, Star Trading Post support can be contacted to mediate the dispute. Both parties may be required to provide evidence to support their claims.
Final Decision: Star Trading Post reserves the right to make the final decision in all dispute cases.

8. Policy Updates

Changes to Policy: Star Trading Post reserves the right to update this policy at any time. Any changes will be effective immediately upon posting on the website.
Notification: Buyers and sellers will be notified of any significant changes to this policy via email or through their Star Trading Post accounts.

By shopping on Star Trading Post, you agree to this Refund and Return Policy. We appreciate your understanding and cooperation.

If you have any questions or need assistance, please contact Star Trading Post support at earth@startradingpost.com.

Happy Shopping!

Star Trading Post Team