thief ~ Lapis Waterfall Necklace – 15″ – 17.5″ adjustable – Lapis, Silk, Sterling Silver

1. Order Cancellations

Before Shipping:

You may cancel your order for a full refund if the item has not yet been shipped. To cancel an order, please contact the vendor directly through our marketplace messaging system as soon as possible after placing the order.

After Shipping:

If the item has already been shipped, please refer to our return policy to initiate a return once you receive the item.

2. Return Policy

Eligibility for Returns:

We accept returns on most items within 14 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. If the item is returned used, a full or partial refund may be denied, depending on the nature of the items.

Non-Returnable Items:

Some items are not eligible for return, including personalized or custom-made products, perishable goods, jewelry for piercings, and digital products. Items marked as non-returnable on the product page are also excluded, so please read the descriptions carefully.

Return Process:

To initiate a return, contact the Shop directly through our marketplace messaging system which can be found on both the product page and the Shop\'s page. The Shop will provide instructions on how to return the item. Please note that return shipping costs are typically the responsibility of the customer unless the item is defective or the wrong item was sent.

Refunds:

Once the returned item is received and inspected by the Shop, a refund will be processed to your original payment method. Refunds are typically issued within 5-10 business days after the vendor receives the item.

3. Exchange Policy

Exchanges:

If you would like to exchange an item for a different size, color, or model, please contact the vendor directly. Exchanges are subject to product availability, and the vendor will provide further instructions on how to proceed.

Defective or Damaged Items:

If you receive a defective or damaged item, you may request an exchange for the same item or a refund. Please contact the vendor within 14 days of receiving the item to report the issue.

4. Return Shipping Costs

Customer Responsibility:

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

Recommended Shipping Method:

We recommend using a trackable shipping method for returns to ensure the item is received by the Shop.

5. Vendor-Specific Policies

Custom Policies:

Some vendors on our marketplace may have their own cancellation, return, and exchange policies. If a vendor’s policy differs from our standard policy, it will be clearly stated on their store page and during the checkout process. Please review these policies before making a purchase.

6. Contacting Customer Support

Assistance:

If you have any questions about canceling an order, returning an item, or requesting an exchange, please contact our customer support team. We’re here to help ensure you have a smooth shopping experience.

7. Policy Updates

Updates:

We may update this cancellation, return, and exchange policy from time to time. If there are significant changes, we will notify you. Please review the policy periodically to stay informed of any updates.