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Shipping Policy
1. Shipping Methods and Carriers
Your orders will be shipped using reliable carriers such as USPS, UPS, FedEx, or DHL. The shipping method will be selected based on your preference at checkout, when available.
2. Order Processing Time
Orders will typically be processed within 1-3 business days, except for items with a custom design that are made after they are ordered. For custom orders, please refer to the individual Shop\'s policy. During busy periods or holidays, processing may take up to 5 business days. If there are any delays, the Shop will notify you promptly.
3. Shipping Costs
Shipping costs are calculated based on the destination, size, weight, and shipping method you choose. You’ll be able to see the shipping costs before you complete your purchase. Some vendors may offer free shipping or have their own shipping rates.
4. Delivery Timeframes
The estimated delivery time for your order will depend on the shipping method and destination. Standard delivery within the United States usually takes 3-7 business days. International orders may take longer, generally 7-21 business days, depending on the destination and customs processing.
5. International Shipping
We offer international shipping on many items. Please note that you are responsible for any extra taxes or fees that may be applied by your country upon the arrival of your package.
6. Tracking Your Order
Once your order has shipped, you’ll receive tracking information so you can monitor the progress of your delivery. The tracking details will include the carrier and tracking number, which will be sent to you via email or found in your Orders from your Account.
7. Shipping Issues
If you encounter any issues with your shipment, such as delays, damage, or if your package is lost, please contact the Shop directly for assistance. They will help you resolve the issue, which may include filing claims with the carrier, providing replacements, or issuing refunds.
8. Custom Vendor Shipping Policies
Some Shops on our marketplace may have their own custom shipping policies. If a vendor’s policy differs from our standard policy, it will be clearly stated on their store page and during the checkout process.
9. Returns and Exchanges
For returns and exchanges, please refer to our return and exchange policy. If the Shop has specific return instructions, they will be provided to you with your order.
10. Policy Updates
We may update this shipping policy from time to time. If there are significant changes, we will notify you. Please review the policy periodically to stay informed of any updates.
Refund Policy
1. Eligibility for Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may be eligible for a refund under the following conditions:
- The item must be unused, in its original condition, and in its original packaging.
- The return must be initiated within 14 days of receiving it, e.g. if it is received on the 1st of the month, the last day to contact the Shop is on the 15th.
- Certain items, such as personalized or custom-made products, perishable goods, or items marked as non-refundable, are not eligible for a refund.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact the vendor directly through our marketplace messaging system within 14 days of receiving your item.
- Provide your order number and a brief explanation of why you are requesting a refund.
- The vendor will provide you with instructions on how to return the item, if applicable.
3. Return Shipping Costs
Unless otherwise specified by the vendor:
- You are responsible for the return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping method to ensure your return is received by the vendor.
4. Refund Processing Time
Once the vendor receives your returned item and verifies its condition, your refund will be processed. Refunds will typically be issued within 5-10 business days of receiving the returned item.
Refunds will be credited to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
5. Refunds for Defective or Damaged Items
If you receive an item that is defective, damaged, or not as described, you may be eligible for a full refund, including the cost of return shipping. Please contact the vendor within 14 days of receiving the item to report the issue and initiate the refund process.
6. Non-Refundable Items
The following items are typically not eligible for a refund:
- Personalized or custom-made products
- Perishable goods
- Downloadable digital products
- Items marked as non-refundable on the product page
7. Vendor-Specific Refund Policies
Some vendors may have their own refund policies that differ from our standard policy. If a vendor has a custom refund policy, it will be clearly stated on their store page and during the checkout process. Please review these policies before making a purchase.
8. Contacting Customer Support
If you have any questions about the refund process or if you need assistance, please contact our customer support team. We’re here to help ensure you have a positive shopping experience.
9. Policy Updates
We may update this refund policy from time to time. If there are significant changes, we will notify you. Please review the policy periodically to stay informed of any updates.
Cancellation / Return / Exchange Policy
1. Order Cancellations
Before Shipping:
You may cancel your order for a full refund if the item has not yet been shipped. To cancel an order, please contact the vendor directly through our marketplace messaging system as soon as possible after placing the order.
After Shipping:
If the item has already been shipped, please refer to our return policy to initiate a return once you receive the item.
2. Return Policy
Eligibility for Returns:
We accept returns on most items within 14 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. If the item is returned used, a full or partial refund may be denied, depending on the nature of the items.
Non-Returnable Items:
Some items are not eligible for return, including personalized or custom-made products, perishable goods, jewelry for piercings, and digital products. Items marked as non-returnable on the product page are also excluded, so please read the descriptions carefully.
Return Process:
To initiate a return, contact the Shop directly through our marketplace messaging system which can be found on both the product page and the Shop\'s page. The Shop will provide instructions on how to return the item. Please note that return shipping costs are typically the responsibility of the customer unless the item is defective or the wrong item was sent.
Refunds:
Once the returned item is received and inspected by the Shop, a refund will be processed to your original payment method. Refunds are typically issued within 5-10 business days after the vendor receives the item.
3. Exchange Policy
Exchanges:
If you would like to exchange an item for a different size, color, or model, please contact the vendor directly. Exchanges are subject to product availability, and the vendor will provide further instructions on how to proceed.
Defective or Damaged Items:
If you receive a defective or damaged item, you may request an exchange for the same item or a refund. Please contact the vendor within 14 days of receiving the item to report the issue.
4. Return Shipping Costs
Customer Responsibility:
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Recommended Shipping Method:
We recommend using a trackable shipping method for returns to ensure the item is received by the Shop.
5. Vendor-Specific Policies
Custom Policies:
Some vendors on our marketplace may have their own cancellation, return, and exchange policies. If a vendor’s policy differs from our standard policy, it will be clearly stated on their store page and during the checkout process. Please review these policies before making a purchase.
6. Contacting Customer Support
Assistance:
If you have any questions about canceling an order, returning an item, or requesting an exchange, please contact our customer support team. We’re here to help ensure you have a smooth shopping experience.
7. Policy Updates
Updates:
We may update this cancellation, return, and exchange policy from time to time. If there are significant changes, we will notify you. Please review the policy periodically to stay informed of any updates.